At Tathastubharat, we strive to provide a seamless shopping experience for our customers. If you need to cancel an order or request a refund, please review our policy below:
1. Order Cancellation
1.1. Cancellation Period: You may cancel your order for a full refund within [number] hours of placing the order. After this period, cancellations may not be possible as orders are processed promptly for shipping.
1.2. Cancellation Procedure: To cancel an order, please contact our customer service team as soon as possible with your order details. We will make every effort to accommodate your request, but please note that cancellations are subject to our discretion and the status of your order.
2. Refund Policy
2.1. Eligibility: We offer refunds for unused and undamaged products returned within [number] days of delivery. To be eligible for a refund, the item must be in its original condition and packaging.
2.2. Refund Process: Once your return is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund. If approved, the refund will be processed to the original payment method used for the purchase within [number] business days.
2.3. Refund Exceptions: Shipping charges are non-refundable. If your return is approved, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., incorrect or defective item).
3. Return Shipping
3.1. Return Shipping Costs: The customer is responsible for paying the shipping costs for returning items, unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.
4. Contact Us
If you have any questions or concerns about our cancellation and refund policy, please contact us at contact@tathastubharat.com.
